Amazon update

I don't know if anyone else has had this, but both my wife and I have both experienced the same problem with Amazon in the last few days. Essentially, it seems that Amazon have changed their order processing system so that you are now required to have exactly the same name on your delivery address as that on the card being used for payment. In the past you could have one saying 'Joe Bloggs' and the other saying 'Mr J Bloggs' but this no longer works.

The troubling thing is they haven't mentioned this anywhere. The first we knew about it was about 24 hours after placing our orders when we received an email from Amazon saying that the order had not been processed and asking us to update our details on the website.

Sure enough, upon logging in to our accounts, we were prompted to update our details and then retry submitting the order. In both our cases, simply changing the name on the delivery address was all that was required.

Now fair enough, if that's what they've decided should be required then so be it. But please Amazon, if you're going to make a change to how our orders are processed, then could you let us know beforehand or at least alert us on the website before we submit an order. If you submit an order without making any changes to your account settings, you expect, perfectly reasonably, that it will work, the same as it did when you submitted an order yesterday.

Anyway, just had to get that off my chest!